A PR card is issued by IRCC (Immigration, Refugees and Citizenship Canada) to each candidate qualified for a permanent residence status within 180 days from the date of immigration to Canada. Therefore, first-time applicants do not usually need to visit a PR card office to get their permanent residence card.
However, if you need to renew, replace or update the information in your PR card, you may be asked to visit the relevant IRCC office location in person. Alternatively, you may be asked to visit the closest IRCC office if you need to attend a PR assessment interview.
Case Processing Centres at IRCC local offices are distributed across Canadian provinces. There are nine IRCC locations in Ontario, including those in Mississauga, Hamilton, Kitchener, London, Niagara Falls, Ottawa, Scarborough, Toronto and Windsor. Toronto has two Case Processing Centres.
PR Card Office Toronto Locations
The PR card offices in Toronto are located at:
- Midtown IRCC Office
55 St. Clair Avenue East, Suite 200
Ontario, Toronto (St. Clair), M4T 1L8
- Etobicoke IRCC Office
5343 Dundas Street West, 3rd Floor
Ontario, Toronto (Etobicoke), M9B 6K5
The IRCC offices in Toronto, Ontario are open throughout the year, from Monday to Friday, from 8 a.m. to 4 p.m and are full-access buildings. You may reach out to your nearest PR card office by phone, too – there is an automated telephone service available for the public non-stop, 24 hours a day. You may use any of the Canadian official languages for correspondence – English or French, or ask for interpretation services.
How do I contact a PR Card office?
Although you may need to visit a PR location to finalize an issue related to your permanent residence in person, many applicants prefer submitting an enquiry online via IRCC’s webform and following the required actions.
There are several key reasons of why applicants need to get in touch with the nearest IRCC office, including:
- Monitoring the status of a submitted application
- Checking for delays in processing times
- Reporting an important change in information, such as:
- Births, deaths, divorces, marriages, or adoptions.
- Changes in employment.
- Withdrawal of application.
- Refund request.
- Additional urgent requests.
- Adding, changing or cancelling a representative
- Requiring urgent processing of the PR card
- Reporting a technical issue related to IRCC services.
If you belong to one of the above categories you can submit an enquiry about your specific situation using the online webform. You may avoid visiting a PR card office altogether.
The most common reason for visiting a PR card office is to attend an interview for confirmation of your permanent residence, when an IRCC immigration officer will ask questions related to your eligibility and admissibility and consequently conduct the permanent residence ceremony. Alternatively, if you are a prior holder of a permanent resident visa, you will also need to visit the PR card office to validate your visa.